Support
Need a hand with MadGigz? We're here to help, whether you're a fan with a ticket question or an artist setting up a show.
Contact us
The fastest way to reach us is by email. To help us sort things quickly, please include the email address on your MadGigz account, the device you're using, and a short description of what happened. We aim to reply within two business days.
Your tickets
Your tickets live in the Tickets tab of the app. Each one shows a QR code to scan at the door, and your tickets work offline, so you can open the QR even with no signal. If a ticket is missing, make sure you're signed in with the account you bought it on.
Refunds, transfers and cancelled shows
The rules for refunds and ticket transfers are set out in our Terms of Service, linked in the footer of this site. If you think a show was cancelled or listed incorrectly, email us and we'll look into it.
Your account and data
You can delete your account at any time from Settings in the app. How we handle your personal data is described in our Privacy Policy, linked in the footer.
For artists and organisers
If you promote shows or sell tickets on MadGigz, the Organiser Terms in the footer cover payouts, invoicing and your responsibilities. For anything else, just email us.