Terms of Service
Last updated: 14 August 2026. These terms govern your use of MadGigz — the app at madgigz.aurasonic.es and this website. By creating an account you accept them.
1. Who we are
MadGigz is operated by AuraSonic SL (CIF B24914111), Calle de Poeta Esteban de Villegas 14, 28014 Madrid, Spain. You can reach us at info@aurasonic.es.
2. What MadGigz is
MadGigz is a platform where independent artists promote their shows with short videos and sell tickets directly to fans.
3. Your account
You must be 16 or older to use MadGigz. Give accurate information, keep your credentials safe, and use one account — you are responsible for what happens under it. We may suspend or close accounts that break these terms or the law.
4. Who sells the tickets
Except for shows organised by AuraSonic (section 5), every ticket is sold by its organiser — the venue, promoter or artist who publishes the show. The sale contract is made directly between the organiser and the fan. MadGigz acts solely as a technical and payment intermediary, in the name and on behalf of the organiser, and charges the organiser a commission for that service. MadGigz does not organise the shows.
5. Shows organised by AuraSonic
Some shows are organised by AuraSonic itself — these are advertised in the app as MadGigz shows. For those shows, AuraSonic SL is the seller of the tickets and your contract is with us; AuraSonic charges and declares the applicable VAT on those sales.
6. Prices and payment
The price shown is the final price. Payments are processed by Stripe, a licensed payment institution — we never see or store your card number. Your ticket lives in the app; nothing is shipped.
7. Cancellations and refunds
If a show is cancelled, the ticket price is refunded to your original payment method through Stripe. The organiser, as seller, is responsible for the show and for any claims arising from its cancellation. To protect fans, MadGigz instructs Stripe to withhold the organiser's sale proceeds until after the show and to apply them to refunds first. For shows organised by AuraSonic, AuraSonic handles the refund.
If a show does not take place and its organiser has not cancelled it in the app, report it to us at info@aurasonic.es within 14 days of the show date. MadGigz may then declare the show cancelled and refund the tickets in the same way.
8. Rescheduled shows
If the organiser changes the date, time or venue of a show, your ticket stays valid for the new details. If the change does not suit you, you can request a full refund within 14 days of the change being announced in the app — after that, the ticket simply remains valid for the rescheduled show.
9. Tickets, transfer and resale
Your ticket is a QR code in the app and is checked in once at the door: the first scan admits, and any copy presented afterwards is invalid. You may give your ticket to someone else for free — whoever receives it attends in your place. Reselling tickets for profit is prohibited; we may cancel tickets offered for resale and suspend the accounts involved.
10. No right of withdrawal
Under Article 103.l of the Spanish consumer protection law (Royal Legislative Decree 1/2007) and Directive 2011/83/EU, the 14-day right of withdrawal does not apply to tickets for leisure events with a specific date. Purchases are final unless the show is cancelled.
11. Your content
You keep ownership of what you post and grant MadGigz a non-exclusive licence to host and display it in the app. Only post content you have the rights to. Unlawful, infringing or hateful content is not allowed; we may remove content or accounts that break these rules.
12. Custody of funds
All funds are received, held and moved by Stripe. MadGigz never holds fan or artist money in its own accounts, and is neither a payment institution nor a depositary of client funds — it only facilitates the movement of funds technically.
13. Liability
We provide the platform as is. For organiser-sold shows we are not responsible for the event itself — line-up, quality or schedule changes. Nothing in these terms excludes liability that cannot be excluded by law.
14. Privacy
How we handle your data is described in our Privacy Policy at aurasonic.es/privacy.
15. Changes
We may update these terms. If the changes are material we will tell you in the app or by email; continuing to use MadGigz means you accept the updated terms.
16. Law and jurisdiction
These terms are governed by Spanish law. If you are a consumer, you may bring claims before the courts of your own domicile.
17. Contact
Questions about these terms: info@aurasonic.es.